July 13, 2017
By Kevin Downey, Komando.com
Have you called a customer service representative in the past six months? If so, your name, cellphone number, home address and personal identification number may have been made public.
This massive data breach affects at least 6 million people and possibly as many as 14 million cellphone users. Anyone with access to this company’s website could have seen your personal data and accessed your PIN. They could have used your cellphone and possibly blocked you from using it.
This data breach was caused by an employee error. If you’re a Verizon customer and you recently called their customer service number, keep reading to find out how to protect yourself.
Here’s how it happened. Verizon and many other companies work with a $1 billion Israel-based company called NICE Systems.
NICE uses software to track other companies’ customer service calls. For instance, NICE’s software can detect a person’s frustration level with a customer service rep in real time.